NTISthis.com

Evidence Guide: PSPREG419A - Finalise and report on investigations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREG419A - Finalise and report on investigations

What evidence can you provide to prove your understanding of each of the following citeria?

Finalise investigation

  1. Administrative requirements for finalising the investigation are completed in accordance with organisational policy and procedures.
  2. Investigative requirements for finalising the investigation are undertaken in accordance with legislation, policy and procedures and public sector standards.
  3. Recovery action is considered and the decision is recorded in accordance with organisational policy and procedures.
  4. Management is advised on the outcome of the investigation.
  5. Confidentiality of information gathered in the investigation process is maintained where appropriate.
Administrative requirements for finalising the investigation are completed in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigative requirements for finalising the investigation are undertaken in accordance with legislation, policy and procedures and public sector standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recovery action is considered and the decision is recorded in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Management is advised on the outcome of the investigation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality of information gathered in the investigation process is maintained where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle complaints and appeals

  1. Complaints and appeals are received and dealt with in accordance with legislation, organisational policy and procedures for complaint handling.
  2. Legislation relating to complaints and appeals and the potential role of the ombudsman are considered, and responses are timely and provided in accordance with their requirements, when applicable.
Complaints and appeals are received and dealt with in accordance with legislation, organisational policy and procedures for complaint handling.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legislation relating to complaints and appeals and the potential role of the ombudsman are considered, and responses are timely and provided in accordance with their requirements, when applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare an investigation report

  1. A finalisation report is prepared in relation to the findings and submission of evidence.
  2. The report is prepared with recommendations for subsequent action, if relevant.
  3. The report is prepared in accordance with organisational requirements for content and format, and is referred to management and media liaison in accordance with organisational policy and procedures.
  4. Self-assessment of the conduct of the investigation is undertaken and verbal and written briefings are provided in accordance with organisational requirements, highlighting successful processes and outcomes and suggesting future improvements.
A finalisation report is prepared in relation to the findings and submission of evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The report is prepared with recommendations for subsequent action, if relevant.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The report is prepared in accordance with organisational requirements for content and format, and is referred to management and media liaison in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Self-assessment of the conduct of the investigation is undertaken and verbal and written briefings are provided in accordance with organisational requirements, highlighting successful processes and outcomes and suggesting future improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use investigation outcomes

  1. External organisations are informed of outcomes if applicable and this action documented.
  2. Organisational systems are updated regularly to contribute investigation results to statistics, trends and precedents.
External organisations are informed of outcomes if applicable and this action documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational systems are updated regularly to contribute investigation results to statistics, trends and precedents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGOV422A Apply government processes

PSPREG401C Exercise regulatory powers

PSPREG404C Investigate non-compliance

PSPREG412A Gather and manage evidence

PSPREG418A Advise on progress of investigations

PSPREG420A Plan and implement recovery action

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

finalisation of investigations and reports in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to investigations

reporting formats

case studies and workplace scenarios to capture the range of situations likely to be encountered when finalising and reporting on investigations

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when finalising and reporting on investigations, including coping with difficulties, irregularities and breakdowns in routine

finalisation of investigations and reports in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

demonstration

portfolios

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

undertaking analysis and problem-solving

engaging in exchanges of sometimes complex oral information

varying style and language during briefings to suit a range of audiences

responding to diversity, including gender and disability

writing summaries, briefing papers and reports requiring clarity, accuracy and formality of structure and language

applying public sector standards and legislation such as occupational health and safety and environment in the context of investigations

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation relating to the offences under investigation

procedures for investigation

administrative legislation relating to the organisation

organisational guidelines for reporting and information management

legal and organisational requirements for documentation

ethical standards

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment relating to the conduct of investigations

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Administrative requirements for finalising investigations may include:

recording:

name of deciding authority (judge/magistrate)

final jurisdiction (court)

decision and final comments of court result

penalty orders/compensation

case management system check list

referral for national or regional review

acquittal of exhibit register

feedback to director of public prosecutions

Investigative requirements for finalising investigations may include:

disposal/return of exhibits

filing of evidence

meeting forfeiture requirements

filing/storage of items such as:

brief of evidence

original statements

original tapes

Legislation, policy and procedures may include:

enabling and related legislation

privacy legislation/instructions

organisational procedures and protocols

occupational health and safety legislation

standard operating procedures

Australian Government Investigation Standards (AGIS)

Public sector standards may include:

code/s of conduct

ethics standards

confidentiality and privacy requirements

equity and diversity considerations

equal employment opportunity

anti-discrimination requirements

Investigation report will:

have:

a logical sequence

internal consistency

recommendations for further action, if appropriate

be:

factual

unbiased

objective

readable to someone who doesn't know the case

support the conclusion and outcomes of the investigation

Recommendations may include:

recovery of debt

dismissal of employee

disciplinary action

waiving of debt